Refund policy

At Dualights, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.

Eligibility for Returns

Returns are accepted within 14 days of delivery.
To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Personalized or custom products

Return Process

To start a return, please contact us at dualights@hotmail.com or via WhatsApp number: +201011997213 with the following information:

Order number
Item(s) you wish to return
Reason for return
Photo evidence of the product being defective or damaged

Once approved, we’ll provide instructions on how and where to send your return.

Refunds Process

Refunds are issued once your return is received and inspected.
If approved, your refund will be processed within 10 business days.
Refunds are credited back to your original payment method.
Please note it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at dualights@hotmail.com or via WhatsApp number: +201011997213.

Exchanges

We replace items only if they are defective, damaged, or the wrong size/color was received. To request an exchange, please contact us at dualights@hotmail.com or via WhatsApp number: +201011997213.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Costs

Customers are responsible for paying shipping costs for returning items.
Shipping costs are non-refundable.
If the product is defective, damaged, or incorrect, we cover the return shipping.