Processing Times
All orders are processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
Custom Orders: Custom orders require additional production time of 10–21 business days before shipping.
If we experience a high volume of orders, processing times may be delayed by a few days.
Shipping Times
Estimated delivery time is 1–4 business days.
Please note: delivery times are estimates and not guaranteed. For custom orders, please allow an additional 10–21 business days for production on top of the estimated shipping time.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at dualights@hotmail.com and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 dualights@hotmail.com
📱 +201011997213 (WhatsApp)
